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What currency are the prices do I see in the site?
All prices are in CAD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 7-10 business days production time for personalized items. In stock items will be shipped within 24-48 hours while personalized items average shipping times are up to 14 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at

I am not in love with my order, can it be returned? What if there is an issue?

Unfortunately we do not accept returns due to the nature of our products. If you've received a defective or damaged item please reach out to us and we will further assist you. 

Can I cancel my order?

Due to high levels of cancellation fraud, we no longer offer a cancellation policy. Please be 100% sure of what you want to order, (especially with your personalized apparel and gifts) the discount code you intend to use and the payment method you want to utilize before placing your order. 

Please get in touch if you have questions or concerns about your specific item.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at If the given address is wrong we can change the address to the correct one within 24 hours. 

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 14 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you! Please send us an email to and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

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